Southern Provincial Development Authority
Our Commitment to Efficient Public Service
The Citizen’s Charter of the Southern Province Development Authority outlines the key services provided by the Authority and the expected time required to complete each service. It reflects our commitment to delivering transparent, efficient, and timely services to citizens, entrepreneurs, and other stakeholders.
Please refer to the table below for details of the services provided and their standard processing times.
| Serial Number | Tasks Performed | Time Taken |
|---|---|---|
| 1 | Conducting Training Programs and Providing Equipment for the Export Sector (From calling applications, selecting suitable applicants, granting approval, calling tenders, to issuing goods to selected beneficiaries) | 3 Months |
| 2 | Providing Support and Incentives for Micro, Small, and Medium Entrepreneurs (MSMEs) (From calling applications, selecting suitable applicants, granting approval, calling tenders, to issuing goods to selected beneficiaries) | 3 Months |
| 3 | Developing Unskilled Workers into Skilled Workers (From calling applications, selecting suitable applicants, granting approval, conducting training, to issuing certificates) | 3 Months |
| 4 | Providing Entrepreneurship Development Training and Equipment for Youth (From calling applications, selecting suitable applicants, granting approval, calling tenders, to issuing goods to selected beneficiaries) | 3 Months |
| 5 | Allocation of Land for Entrepreneurs in Charlymount Industrial Zone (From submitting applications with project reports, making payments, technical evaluation, Board of Directors approval, line agency clearances, preparing agreements, obtaining consent, to signing agreements) | 3 Months |
| 6 | Provision of Information under the Right to Information (RTI) Act | 7 Days |
| 7 | Recovery of Outstanding Loans, Including Revolving Fund Loans and Pre-School Loans | 2 Days |
| 8 | Payment of Advances (Upon Completion of Application Forms) | 3 Days |
| 9 | Payment of Overtime, Holiday Pay, and Travelling Allowances Upon Approval | 3 Days |
| 10 | Submission of Agrahara Insurance Benefit Applications to the Agrahara Insurance Fund | 2 Days |
| 11 | Certification of Salary Increments Upon Receipt of Performance Reports | 2 Days |
| 12 | Issuing Stored Files Upon Request | 1 Day |
| 13 | Receiving Payments and Issuing Receipts | 15 Minutes |
